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Fiona McGuinness15-Oct-2020 10:47:122 min read

HRP Trade Ltd and Direct Heating & Plumbing Merchants choose iQ

Intact are pleased to announce sister businesses, HRP Trade Ltd and Direct Heating & Plumbing Merchants as new customers on the iQ system. 

HRP Trade is a leading distributor of domestic & commercial boiler spares in the UK and their brand is regularly used by both independent and national merchants nationwide. Offering unrivalled next day service through their website and emailed orders, they have an enviable reputation for service. 

Their sister business Direct Heating is a 20-year-old, 5-branch plumbing merchant spread across Essex and Suffolk, supplying local trades people as well as larger contractors. Pride is again placed on service levels and the high standards that their customers have become accustomed to, delivering from London to Lowestoft on their own fleet of vehicles as well as thriving collection businesses at the trade counters. 

Moving both organisations to Intact iQ is part of a longer-term strategy to make efficiency savings and dramatically improve productivity from the current setup. 

Initially installing 50 users across both businesses, this move is also being timed with a relocation of the HRP Trade business to a new state-of-the-art distribution warehouse on the outskirts of Chelmsford. 

Commenting on placing their order with Intact, Neil Lake (Managing Director of both HRP Trade and Direct Heating) said: 

“We are in a key development stage for both businesses now. We have recently grown the merchant business from 3 to 5 branches, and we are also relocating HRP Trade into a new building to help cope with the increase in business and demand.” 

“With these decisions we realised we needed to improve our overall control, visibility and processing in each business. Our current setup has done us well, but we now need a dedicated piece of software for what we do!” 

“In Intact iQ, we found that mix. The system does all we need to do and more and with the experience of the guys at Intact throughout the plumbing sector, this was the best decision for us to continue our growth onwards from here” 

“We all look forward to working with Intact over the coming months to get the iQ system in and live; and all my team are looking forward to the benefits and time savings it will bring.” 

For more information on how we may be able to help your business please contact us. 

 

NOTE: HRP Trade Ltd and Direct Heating & Plumbing Merchants originally bought their Intact systems from BlueRock Systems, which was acquired by Intact in 2022.

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Fiona McGuinness

I've been part of the Intact family for 16 rewarding years. After completing my Business Studies degree, I knew Marketing was a field I wanted to pursue. Prior to joining Intact, I primarily worked in the financial sector, focusing on marketing for credit unions. When I started at Intact, I handled all the marketing tasks by myself. Over time, as our team expanded, so did my role. Now, I specialise in crafting compelling content across various platforms, from blogs to video scripts. No two days are the same, and I thrive on the dynamic nature of my role. Whether it's diving into customer case studies or lead campaigns, I'm driven by the positive impact our solutions bring to businesses. In an age where AI plays a significant role, I remain a firm believer in the power of authentic content. When I'm not working, you'll find me enjoying quality time with my family, sewing, or watercolor paintings.

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