FAQs

ERP stands for Enterprise Resource Planning. It’s software that connects all the key parts of your business in one place – from finances and inventory to sales, purchasing, CRM, and more.

Instead of switching between different systems or chasing down information, ERP keeps everything in sync and gives you a clear, real-time view of your business.

If your current setup feels clunky, disconnected, or stuck in manual mode, an ERP system can be a game-changer.

You might be relying on spreadsheets, standalone tools, or outdated software that doesn’t talk to each other. Maybe new technology you want to adopt won’t integrate, or it takes too long to pull reports and get answers. That’s where ERP steps in.

It helps by:

• ✔ Automating routine tasks so you can focus on more valuable work
• ✔ Centralising your data so everyone’s working from the same page
• ✔ Giving you real-time insights to make faster, smarter decisions
• ✔ Making collaboration easier across teams, sites, and departments
• ✔ Enabling smoother integration with new tools and tech as your business evolves

In short, ERP simplifies how your business runs—especially as it grows and things get more complex.

A good ERP system covers all your core operations, including:

• ✔ Built-in financial accounting (not an add-on product)
• ✔ Inventory and supply chain management
• ✔ Customer relationship management (CRM)
• ✔ Business intelligence and reporting

At Intact, our ERP solutions are built specifically for merchants, wholesalers, and distributors. That means we also support:

• ✔ Trade counter and order processing
• ✔ Multi-branch and mobile warehouse operations
• ✔ Ecommerce, remote working, and complex stock control
• ✔ Logistics, job costing, and light manufacturing

Our latest product, GenetiQ, adds even more value with built-in automation and real-time business insights from day one.

ERP software is designed to streamline operations, reduce manual work, improve visibility, and support better decision-making. Over time, this leads to greater efficiency, stronger collaboration, and scalable growth.

But more than that, the right ERP system can help you gain and sustain a competitive edge. If your business has a unique process or strength that sets you apart, your software should enable—not limit—that advantage.

At Intact, our solutions are built to adapt to the way you work, not the other way around. We focus on making the system work for your business, so you can move faster, respond smarter, and stay ahead of the competition.

Yes – and not just reports for the sake of reporting. With GenetiQ, you get fast, focused insights designed to help you act, not just observe.

You’ll have instant access to built-in business metrics that give you a live view of what’s happening across your business – no waiting around, no coding, and no need to build complex reports from scratch.

Want to track something specific? You can create your own custom metrics using simple, no-code tools, so you’re always measuring what matters most to you.

Every user can set up a personalised dashboard that shows only the info relevant to their role or daily tasks – cutting out the noise and helping your team make confident, informed decisions.

And with smart alerts and automated actions, GenetiQ can even flag issues or trigger responses before they become problems.

Our other business software systems – Intact iQ and Xline – also offer powerful reporting features, suited to different business needs. It all comes down to finding the right fit for where you are now.

Yes – ERP systems today are designed to work alongside the other software your business depends on, whether that’s ecommerce platforms, mobile apps, reporting tools, or third-party services.

At Intact, all our ERP solutions come with many essential features and integrations already built in – like ecommerce, mobile applications, and more – so you may not need extra integrations at all.

But when you do, we’ve got you covered:

• GenetiQ and Intact iQ support REST APIs, which make it easy to connect with modern systems and scale as your business grows. They're flexible, fast, and built for the future.
• Intact Xline supports SOAP APIs, which are available for additional integrations when needed.

Whichever Intact solution you choose, you’ll have the right mix of built-in functionality and integration options to keep everything running smoothly – now and into the future.

Absolutely. Whether you're working from home, on the road, or out on-site, your ERP should move with you.

GenetiQ is a browser-based, cloud-native ERP, so you can log in securely from anywhere, on any device—no installation needed. It also works seamlessly with our Intact Access mobile app, giving you even more flexibility to access key information and perform tasks on the go.

Intact iQ supports mobile access through the Intact Access app, available as an additional functionality. It’s ideal for delivery teams, warehouse staff, sales reps, and managers who need real-time information while on the move.

Intact Xline is also fully compatible with Intact Access, providing quick and easy mobile access for users across departments.

No matter which solution you use, your team stays connected—anytime, anywhere.

Security is our top priority, especially when your business runs in the cloud. With GenetiQ, your data is protected through secure login protocols, including two-factor authentication (2FA), and regular performance monitoring to keep everything running smoothly.

The system is hosted in a secure cloud environment with built-in disaster recovery and no need for on-site server or SQL maintenance – giving you peace of mind without the overhead.

Whether you’re a small business or a growing multi-branch operation, your data stays safe, accessible, and backed up.

1. On-premise ERP is installed locally on your servers and typically follows a traditional licensing model.
2. Cloud-based ERP is hosted remotely and accessed through the internet on a subscription (SaaS) basis.

Our cloud-native GenetiQ platform is browser-based, meaning it’s accessible from anywhere—without the need for local installations or server infrastructure.

That depends on your needs. Cloud ERP offers greater flexibility, scalability, and remote access, while on-premise may suit businesses with existing IT infrastructure or connectivity limitations.

We also support hybrid deployments for businesses that need a mix of both.

Yes. Hybrid setups are fully supported, allowing you to run certain functions in the cloud and others on-premise, depending on your operational needs.

Yes – and we encourage it. All Intact ERP systems are designed to grow with your business.

• ✔ GenetiQ offers flexible subscription tiers, so you can start with what you need today and scale up as your team or requirements expand.
• ✔ Intact Xline is a ready-to-go solution ideal for smaller businesses looking to get up and running quickly, with the option to move to GenetiQ when you’re ready.
• ✔ Intact iQ also supports a scalable setup for businesses with more specific on-premise needs.

You don’t need to get everything perfect from day one. We’ll help you build a system that works now – and evolves with you.

ERP pricing varies widely depending on your business size and requirements:

• Tier 1 (large enterprises): often seven-figure investments
• Tier 2 (mid-sized businesses): approx. €/£30,000 to under €/£1 million
• Tier 3 (small businesses): €/£500 to €/£30,000

At Intact, we offer solutions for businesses of all sizes—from simple setups to complex, highly tailored deployments. For a ballpark figure, feel free to speak with one of our consultants.

ERP software typically offers two main pricing models, depending on how it’s deployed:

• ✔ On-premise ERP (like Intact iQ) follows a capital expenditure (CapEx) model. This involves a one-time payment for the software and implementation, plus annual fees for support, upgrades, and post-go-live hypercare.
• ✔ Cloud-based ERP (like Intact Xline and GenetiQ) uses a subscription-based (SaaS) model, with monthly, quarterly, or annual per-user fees. These usually include support, maintenance, updates, and post-go-live hypercare.

GenetiQ is also a browser-based, cloud-native platform, giving you the flexibility to access your system from anywhere, without any local installation.

With all Intact solutions, you’ll have ongoing access to your account manager after go-live. If you choose to expand, customise, or enhance your system further, your account manager will work with you to scope and quote any additional work outside the original project.

Whether you're looking for a one-time investment or a flexible, pay-as-you-go model, we offer options to suit your business needs and budget.

It’s not always easy to put an exact number on ROI – and many businesses find it tricky to measure. But what we hear time and again is this: once they’ve made the switch, they wouldn’t go back.

ERP systems help you save time, cut down on manual tasks, and run your business more efficiently. You will see fewer errors, faster processes, better visibility, and improved decision-making – all of which lead to long-term gains.

Even if the return isn’t always tracked to the decimal point, the day-to-day improvements are obvious. You can read real examples of this on our Customer Success page or see what others have said in their own words on our testimonials page.