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Fiona McGuinness19-Nov-2020 13:39:082 min read

Bathroom and Plumbing Superstore place order for fully hosted iQ

Intact are proud to announce that Bathroom and Plumbing Superstore have placed their order for a fully cloud hosted iQ system, adding another NBG member to Intact’s list of clients. 

Bathroom and Plumbing Superstore started trading in September 2004 with just one branch based in Croydon. The company has enjoyed sustained success since and now have grown to a network of 5 branches all based around the South of London. 

Providing trade and retail clients with plumbing and heating products, they also boast enviable bathroom showrooms. Looking to the future, they have planned growth of both the branch network and business model, and needed a system capable of supporting these plans. 

As they have grown the business, the current IT setup has been struggling to cope with their trade counter and back office requirements. The decision to move to iQ from Intact has been made primarily to help improve control and visibility of information across the business. 

As well as the iQ software solution, they have also placed their order to host the application in Intact’s dedicated hosting centre. By doing so, they intend to take the pressure off their need to maintain a central server themselves and provide a more stable and guaranteed delivery of the system to all users across all branches. 

Discussing their order with Intact, Tony Milbury (Director of Bathroom and Plumbing Superstore) commented: “We have been crying out for a dedicated merchant system, that is more tailored to our business for many years now. It was always a project that we put off due to branch growth and other factors. However, we have got to the stage that our current setup really was holding us back.” 

“After meeting the guys from Intact and seeing what the iQ system was about the decision was an easy one, we cannot wait to start using it and see how it will positively impact every area of our business in our day to day trading. We plan to initially phase in all the standard merchant facilities you would expect, but can see the scope within the system to further improve and grow this in the years to come as well, which for us is very exciting.” 

“The benefit of a reliable hosting setup and the experience of the Intact team across our industry and buying group means that we feel secure that we have found the right partners for the next stage in our business expansion plans. In these tough times, we felt now more than ever was the right time to invest to help secure our future. We all look forward to working with the team at Intact and getting our hands on the iQ system.” 

For more information on how we may be able to help your business please contact us here. 


NOTE: Bathroom and Plumbing Superstore originally bought their Intact system from BlueRock Systems, which was acquired by Intact in 2022.


Fiona McGuinness

I've been part of the Intact family for 16 rewarding years. After completing my Business Studies degree, I knew Marketing was a field I wanted to pursue. Prior to joining Intact, I primarily worked in the financial sector, focusing on marketing for credit unions. When I started at Intact, I handled all the marketing tasks by myself. Over time, as our team expanded, so did my role. Now, I specialise in crafting compelling content across various platforms, from blogs to video scripts. No two days are the same, and I thrive on the dynamic nature of my role. Whether it's diving into customer case studies or lead campaigns, I'm driven by the positive impact our solutions bring to businesses. In an age where AI plays a significant role, I remain a firm believer in the power of authentic content. When I'm not working, you'll find me enjoying quality time with my family, sewing, or watercolor paintings.