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Provincial Floorcoverings

Provincial Floorcoverings | Intact case study

Wholesale & Distribution
Dublin & Belfast, Ireland

Provincial Floorcoverings

Provincial FloorcoveringsPFL is the largest Irish-owned independent floorcovering distributor in Ireland. Founded in 1974 by the Haugh family, PFL has been helping flooring retailers and contractors meet the demands of the flooring industry across all sectors.

Before Using Intact

For Sean Haugh, MD of Provincial Floorcoverings, knowing what is in stock, where it is and in what batch quantities is critical to his business. His aging Sage 100 system left him searching for products across 3 branches, costing him both time and money. Waiting hours, days and even weeks for out-of-date reports was also making it extremely difficult to make instant and profitable decisions.

For Sean, it was time to look to the next 15 years of PFL. After extensive research of 3 other systems including a bespoke system, Intact was selected for its flexibility (even though it wasn’t the cheapest option), the people involved and the adaptability of the system to meet ongoing requirements without expensive coding. B2B e-commerce and remote access for sales were also key motivators.

“To efficiently run 3 branches I rely heavily on up-to-date, accurate and timely information; something we weren’t getting from our old system. Knowing that we were missing out on the capabilities to better manage our stock, increase sales and enhance our customer service, it was time to look for an alternative solution.” - Sean Haugh, Managing Director

Pain points

  • PFL was using an ageing system that was not providing the information they needed.
  • Opportunities to increase sales and surpass customers’ expectations were being missed.
  • Effective multi–branch stock management was also a major challenge.

After Intact iQ

Full stock visibility across PFL’s business and the ability to track the quantity of individual batches has significantly improved the company’s stock control. Intact batch tracking ensures that PFL can effectively control new or repeat orders. Relevant and timely information is also instantly pushed out to all employees, enabling them to react faster to business opportunities and continually enhance customer service.

A centralised quotation system stops branches inadvertently competing against each other and in the future, the integrated Intact CRM system will have those creating centralised promotional campaigns. Intact also opens the door for PFL to deliver remote access to sales reps and an e-commerce solution offering online stock visibility, customer account queries and orders.

Full stock visibility, batch control and instant access to timely/accurate information give PFL the insight to run their business more profitably.

Key benefits

  • More Efficient stock management with batch control
  • Instant access to information, as it happens
  • Multi-branch visibility

“I’m very confident this investment will last us the next 15 years.

Provincial Floorcoverings
Sean Haugh, Managing DirectorProvincial Floorcoverings