FAQs - Your ERP questions answered
Q1. Is GenetiQ really built for LBM?
Yes - every workflow, rule, and report is designed for lumber and building material suppliers. It’s not a generic ERP adapted for your world; it’s built from the ground up to match how you buy, sell, and deliver. It’s 30+ years of innovation in the lumber and building materials sector in one modern platform
Q2. Can we change things ourselves?
No need for IT or developers. You can adapt GenetiQ yourself - no coding required.
You can configure screens, workflows, and reports in minutes so your system always fits the way you work.
Q3. Is it easy to implement GenetiQ?
ERP projects aren’t “easy,” and they do require commitment - but they don’t have to be stressful or disruptive. GenetiQ is structured to make implementation clear, manageable, and predictable from day one.
Our phased onboarding model keeps your business running while you modernize, with each stage planned around your priorities. Your team will have work to do, but they’ll always know what’s expected and when. Built-in help and guided steps support users through daily tasks, and role-based screens ensure everyone sees only what they need.
The result? Faster onboarding, less training, and a smoother transition - without the overwhelm that usually comes with a system change.
Q4. What kind of support do we get after go-live?
You’ll have direct access to GenetiQ experts who respond quickly and understand the realities of the LBM industry.
Your local U.S. support team is highly knowledgeable and responsive - they help you get answers fast and keep your system moving forward.
Q5. Can we integrate GenetiQ with our existing tools?
Absolutely. GenetiQ connects seamlessly with ecommerce, payments, logistics, and design tools. Our open REST API makes integration simple and reliable - and many US partners, like Clover and ModuCore, are already connected.
Q6. Is it cloud-based?
Yes. 100% browser-based, secure, and accessible anywhere - with no hosting or maintenance headaches.
Q7. How long does it take to get started?
Our guided onboarding helps you see value fast - without disrupting daily work. You can start small, prove value early, and scale as you grow.
