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Fiona McGuinness19-Apr-2022 09:47:256 min read

Growth vs Scale: Understanding the Technology Requirements

In business parlance, ‘growth’ and ‘scale’ are often used interchangeably. But though comparable, there are subtle differences between the two terms – not least regarding the technology and resources needed to achieve them.

To put this another way: the software requirements and technology you’ll need to realise growth and scale are different. So, in order to reach your desired goals, it’s important to leverage the appropriate technology and resources that will help get you there.

In this post, we’re taking a closer look at both growth and scale. We’ll define what they are and how they differ, before offering tips and advice on the technology required to attain each.

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What is Business Growth?

Business growth is typically linked to increasing revenue. It happens when a business ‘grows’ in one or more areas – whether that’s an increasing number of employees or a move to a bigger premises.

While a growing business is a healthy business, it’s important to remember that sustainable long-term growth requires significant resources and, often, temporary financial loss.

For example, say a builders’ merchant wants to expand its operations or enter a new market area. A period of growth is required to achieve this, which may include a move to a larger premises, the opening of a new branch, or the employment of new staff.

smiley colleagues having a chat

In the short term, such a move will require a resource-intensive outlay. But when managed successfully, the business should see growth in the longer term – achieving its goals through targeted and strategic growth.

So, while business growth is a good thing, it can often only be achieved by making financial losses, too. That’s why businesses looking to grow need to adopt a careful strategy, performing the appropriate due diligence to guarantee business continuity while the new venture finds its feet, becomes profitable and drives growth forward.

To conclude our definition of growth, then; it’s achieved by increasing costs and resources. Typical outlays that can signify growth within a business include new hires, new premises, and new technologies. It’s all about financial growth in the long term, even if that means shouldering a temporary economic hit.

What is Business Scale?

Business scale – or ‘scaling a business’ – is all about increasing revenue without the financial and resource outlays associated with business growth. It happens when a company finds a way to earn more revenue with only a minimal increase in operational costs – or none at all.

On paper, scaling a business sound almost implausible. How can any company expect to make more revenue without at least some additional investment? But the reality is many businesses have found a way to scale successfully, increasing their revenue and customer base with only a negligible increase in costs and resources.

If you’re virtually shouting at your screen in hopes that we’ll provide the secret to business scaling, we’re sorry to disappoint. There’s no silver-bullet solution to business scale, and no guaranteed path to scaling success, either.

But it’s by no means impossible. With the right approach, the right technology, and the right people, you can attain business scale and benefit from increased revenue with none of the high outlay associated with business growth.


Technology and Software Considerations for Achieving Business Growth vs Scale

By now, you may be seriously considering how your business can achieve scale, and benefit from added revenue without costly outlays or extra resources. But growth is important, too, so if you have the resources available, we’d encourage any enterprise to invest in its future. For instance, investing in modern ERP software is a prerequisite if you’re looking to scale your business down the track.

One of the key differentiators between growth and scale – particularly when deciding which is right for your business strategy – is timing. It’s critical that you time both growth and scale strategies correctly, otherwise you could fall at the first hurdle.

Typically, new businesses should focus on growth as a priority. Until you have the technology and resources in place, you can’t hope to achieve scale. There’s a minimal requirement for driving a business forward through scale alone, and this can only be achieved through growth-related investment in technology, people, and resources.

When your business has reached a certain size, however, this is when scaling can come into play. With the right people and resources in place, you can leverage technology and process improvements to target revenue growth, while working within the parameters of your existing operational infrastructure.

business colleagues looking at computer monitor

Say, for example, you run a builders’ merchants with a loyal customer base, committed staff, and a streamlined business management system. There are several ways to integrate scale into your strategy – from internal training to help junior members of staff broaden their skillset and take on more duties, to creating new scalable business processes that support your aspirations for financial growth.

To help you realise both growth and scale within your business, here are a few suggestions on how to leverage technology to achieve your goals and objectives:

  • Unlock the features of your business management solution – business management tools, like ERP systems, are packed with features designed to help you streamline your operations and improve day-to-day efficiencies. Make sure you’re utilising all the features of your platform, liaising closely with your vendor to maximise ROI. While standalone applications or the use of disparate systems is still commonplace across all industries, we’d encourage the use of more integrated systems, so you’ll get that 360-degree view of your business that you need to drive growth and scale.
  • Enhance marketing activities – increasing your marketing activity is a powerful way to generate greater custom and revenue without any huge outlays. Ensure that your marketing teams are making full use of company data and assets, while leveraging integrated systems like CRM to better engage potential new customers. Learn more about the benefits of marketing and CRM here.
  • Utilise enterprise mobility – it’s impossible to overstate the importance and potential of enterprise mobility. Having the ability to view, capture and control aspects of your business remotely from a mobile device can lead to huge efficiency and performance improvements, so you and your team can get more done without the need for a significant increase in resources. Discover the power of mobile business software in greater depth here.
  • Take advantage of modern REST APIs – Integrating 3rd party ecommerce or best of breed solutions is a key strategy for growing or scaling businesses. They enable you to use 3rd party applications to streamline business processes and improve customer experience. And they’ve never been easier or more cost-effective to implement, thanks to REST APIs. Any specific problems not currently addressed by your ERP software e.g., unique warehouse functions or logistics etc, is likely to have a 3rd party solution available to resolve it. Modern ERP systems, with REST API services, enable you to use these best in breed tech solutions and they can be fully integrated in line with your business system. This is important as all your technology solutions should be talking to each other in real-time and feeding back into one unified platform.


Have you found this guide of interest? Read similar content on the Intact blog. Whatever stage your business is at in its growth journey, our future-ready business management solutions can help you take the next step with confidence. To learn more about our ERP software and business management applications, visit the homepage or contact our expert team today.



Fiona McGuinness

I've been part of the Intact family for 16 rewarding years. After completing my Business Studies degree, I knew Marketing was a field I wanted to pursue. Prior to joining Intact, I primarily worked in the financial sector, focusing on marketing for credit unions. When I started at Intact, I handled all the marketing tasks by myself. Over time, as our team expanded, so did my role. Now, I specialise in crafting compelling content across various platforms, from blogs to video scripts. No two days are the same, and I thrive on the dynamic nature of my role. Whether it's diving into customer case studies or lead campaigns, I'm driven by the positive impact our solutions bring to businesses. In an age where AI plays a significant role, I remain a firm believer in the power of authentic content. When I'm not working, you'll find me enjoying quality time with my family, sewing, or watercolor paintings.