Blog

The Benefits of Workflow Charts and How to Get Started

For digital transformation to be labelled a success, you need to ensure that the technology you adopt has a positive impact in the intended areas. And for this to happen, ...

ERP Trends 2022 And Beyond

Digital transformation, customer expectations, the ongoing Covid-19 pandemic and disrupted supply chains represent just some of the challenges merchant, retail and distribution businesses faced in 2021. But as we’ve seen from ...

How to Improve Your Returns Management Process

How to Improve Your Returns Management Process When was the last time you evaluated the efficacy of your returns process? If you can scarcely remember, consider this guide a gentle reminder. Now, ...

How to Create a Cash Flow Forecast for Your Business

Ask any business leader their secret for success, and responsible, diligent cash management will often be the answer. Cash flow is the essence of any fruitful enterprise, helping to maintain ...

What is Operational Excellence and What Are the Principles?

No business is perfect, and even with the very best team in place, there are always areas where improvements can be made. But how do you identify these? And how ...

The Secrets of Good Customer Relationship Management

How effective is your current customer relationship management (CRM) software? Is it enabling you to drive opportunities and revenue growth for your organisation? If not, read on While CRM technology offers ...

Digital Transformation: Tools and Techniques for Managing Change in the Retail and Merchant Sector

Even before the coronavirus pandemic, the retail and merchant industry was going through a period of unprecedented change. From fluctuating customer demands to the closure of brick-and-mortar businesses, retailers have ...

In conversation with Gary Brookshaw, UK Product Director, Intact

During the year, we caught up with Gary Brookshaw, our UK Product Director to ask him a few questions about the merchant industry in general, current challenges and his role ...

What is Demand Forecasting in Supply Chain Management?

Demand forecasting is a means of estimating what customer demand will look like in the future, and how it will affect a business’ supply chain. It’s essential for business health, ...

A Guide to Preparing Staff and Managing Resources at Key Seasonal Times

Annual events such as Christmas are a lucrative proposition for businesses in the retail and services industries, but can place enormous pressure on supply chains, staff scheduling, and capacity management. ...