Skip to content
Close
SEARCH
See how it works
Get a Demo
See how it works
Get a Demo
Merchant →

Manage your trade counter, ecommerce, remote teams, CRM, multi-branch and mobile warehouse.

Wholesale and Distribution →

Manage stock control, multiple warehouses, multiple branches and online sales.

Retail →

Inventory management, business intelligence, order processing, CRM, EPOS, ecommerce and financials.

We cater to diverse industries. If your sector isn't listed above, contact our experts to explore potential compatibility.    Are we a good fit →

GenetiQ Primary Logo
Our next-generation cloud ERP
GenetiQ ERP Laptop and iPad

Browser-based solution with industry-leading personalisation and flexibility.

Learn more about GenetiQ →
Intact Xline
Out-of-the-box business software

Low cost solution for small businesses, hosted on your desktop or in the cloud.
More about Intact Xline →
Intact iQ Logo Primary
Comprehensive desktop ERP

Feature-rich ERP platform with flexibility and customisation at its core.
More about Intact iQ →

Wondering which of our solutions would be best for your business?  Compare Intact solutions →

Explore Intact
Why choose Intact? →
Testimonials →
Case studies →
Fix what's broken
Manual tasks slowing you down?
Can't see what’s really going on?
Too many systems, not enough sync?
Solve your challenges
Stock issues keeping you up at night?
Sales taking too long or getting stuck?
Chasing numbers at month-end?
Section-BG-Dark-02
Catherine Cane26-Jul-2024 10:08:431 min read

60 seconds with Ana Cardoso

 

60 seconds with... (6)

 

Ana Carduso

iQ Application Support Consultant

 

"It is very satisfying when I can provide solutions to customers’ issues or problems."

 

Can you describe a typical day in your position at Intact?

Working as an Application Support Consultant, my routine is reviewing tickets on the Helpdesk, prioritising tickets based on urgency and customer impact. Analysing customers’ reported issues and implementing solutions, always with the support of my colleagues. This may involve troubleshooting technical issues, providing step-by-step guidance, etc.   

What's the best piece of advice you've ever received? 

About Intact? Don’t go crazy, trying to learn everything at once, it will get easier after the first 6 months... It is true! 

What's your hidden talent that none of your colleagues know about?

I can dance Samba (a typical Brazilian dance) very well since I was a little girl.

How long have you been working at Intact?  

8 months 

What's the most rewarding part of your job when it comes to serving our customers? 

It is very satisfying when I can provide solutions to customers’ issues or problems. Even though my interaction with customers may be brief, knowing that my guidance contributed to solving a problem is very rewarding. 

What's the most adventurous thing you've ever done? 

I would say moving to Ireland, not speaking English at all! 

 

 
avatar
Catherine Cane
I joined Intact's marketing team in October 2023. I studied English Language and Literature at the University of Liverpool, then completed a Master's degree in Creative and Critical Writing. At Intact, I write blog articles, news items, and press releases, look after our customer newsletter, and manage our social media channels. The best part of my job is interviewing colleagues and customers to gather insights for content - the people at Intact make my day-to-day so much brighter. Outside of work, you'll find me training for my Hyrox competition, exploring markets in London with friends, or abroad!

RECENT ARTICLES

60 seconds with Mary Matthews

Christmas Opening Hours 24/25

60 seconds with John Hill

Important Update: Bing Maps Licensing Changes