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Catherine Cane16-Jan-2024 16:58:001 min read

Just a minute with Amanda Black


Just a Minute with... Amanda Black

Untitled design (28)Name:  Amanda Black 

Job Title:  Software Support Manager 

Background: I graduated with a degree in accounting, followed by post-graduate studies in Information Management whilst working in different roles within local authority departments.  I trained as a Business ERP Consultant in the Netherlands with Baan, and then worked on several long-term projects throughout Europe and the UK.  I spent a couple of years in the accounts department at Halfords Headquarters before returning to consultancy for Sage.  Consultancy and motherhood was a difficult mix, so that’s when I moved to Support, providing remote assistance for Sage business users.  In 2010 I joined Blue Rock Systems as a homeworker, supporting Intact products.  In 2017, I became Software Support Manager for Intact and have been in this role ever since.  

First app checked in the morning? News, every day.  

What is your favourite travel location? Luxor, Egypt.  

Are you a coffee or tea person? Tea at when out! 

What three items would you take to a deserted island? Probably three books.  

What do you love about the job? Without a doubt it’s the people I work with, plus the fact that every day is a “school day”!  





Catherine Cane

In October 2023 I joined the team as part of Intact’s Graduate Programme. My academic journey began at the University of Liverpool, where I studied English Language and Literature. Feeling that one degree and three years in Liverpool weren't enough, I stayed and earned a Master's degree in Creative and Critical Writing. During my studies, I wrote for various platforms, including a student newspaper, blog articles for a famous Liverpool attraction, and even directed a play. I knew I wanted to pursue a career where I could write daily, leading me to explore the world of content marketing. At Intact, I write blog articles for our website and campaigns, compile and write content for our customer newsletter, and manage our social media channels. I’m committed to creating credible, trustworthy content, and nurturing the sense of community among our customers and staff. I enjoy the fast-paced nature of my work, where each completed task is followed by ten uncompleted ones. One of the most rewarding aspects of my job is the opportunity to collaborate with colleagues, seeking their insights and knowledge for fresh and valuable content. Outside of work, I’ll be at the gym, out for a run (jog), or exploring markets in London with friends.