You may have some questions about what’s happening to Vline and how switching to Xline could affect you. The FAQs here will help, providing you with the essential information you need to know.

Over the next 12-18 months, Vline development is ending. The software has reached the end of its serviceable life, so we’re encouraging all remaining users to switch to its future-aligned successor, Xline.

Switching business software may not be a priority for your business. But with its innovative new features and broad list of integration options, Xline is the tool you need to take your operations forward.

Our Xline communications have set out the benefits you can enjoy by switching to Xline, as well as what’s happening to the outgoing Vline system. If you’ve yet to do so, we’d encourage you to read these help pages, before returning to the FAQs.

Xline FAQs

Xline is the next chapter in business management software for SMEs, built on a futureproofed technology platform with new features, and a cloud-hosted option, it allows for greater control and modular customisation. Integrations with Cliqx and Access allow for a more unified customer experience, and this mobility brings Xline to the edges of your organisation.

That said, we’ve made sure Xline isn’t a huge departure from Vline. All the features you love about your current system are here, coupled with a familiar interface housed in a modern design that makes for simple migration and onboarding.

No, staff won’t need re-training before using Xline. We’ve developed the system to work in a similar way to Vline, with added features and functionality that are intuitive and easy to use.

If, however, you or your team does require additional training and support, all Xline users can access the Xline learning portal, which includes a range of online training resources. Here you can brush up on your skills, learn about new Xline features and provide new employees with a ready resource to learn all about the Xline system.

Xline offers wide-ranging functionality as standard, with features including:

  • Advanced Trade Counter, POS & Touch POS
  • Analytics & Scheduled Reporting
  • Credit Control Manager
  • GDPR & WEEE Compliance Enablers
  • Loyalty Points
  • Management Accounts & Financial Ledgers
  • Multi-Branch & Multi-Location
  • Quotation, Sales & Purchase Order Processing
  • Security & Privacy Controls
  • SEPA & Multi-Currency
  • Smart Stock Control
  • Task Manager
  • Xmanager – Business Intelligence

One of Xline’s core strengths is its range of compatible integrations and modules, which allow you to customise your system and extend its overall functionality. Multiple optional modules can be added to your system, and they include:

  • Access – Mobile App for Delivery, Sales, Purchasing, Warehouse and/or Management Team
  • Bill of Materials
  • Cliqx – e-commerce/e-trade
  • Cliqx – Online Account Management
  • Courier Integration
  • Credit Card Integration
  • CRM Lite
  • Data Clear-Out
  • Document Scanning
  • EDI
  • Excel Connector
  • Expenses Recording
  • Job Costing
  • Luckins Integrator
  • Machine Service
  • Mobile Warehouse
  • Serial and/or Batch Tracking
  • Signature Capture
  • Stock by Size
  • Third-Party Integration
  • Tile Distribution
  • Timber Sales
  • Time Recording
  • Works Order Processing
  • Telesales

Vline FAQs

After 23 years Vline has reached the end of its serviceable life and keeping it performing at its best has become unfeasible for our technical specialists. What’s more, the software doesn’t offer the level of integration businesses demand from modern business management platforms, so it’s limited in terms of functionality.

We haven’t sold or advertised Vline for the past three years, instead encouraging new and existing customers to switch to Xline, which was launched in 2018. Offering enhanced functionality and future-proof technologies, it’s the platform you need for the future.

We aren’t ending development and support for Vline straight away. This will be a phased process over the next 12-18 months or so, with different elements being switched off at planned intervals.

That means you can continue to use the Vline system as normal until such changes take effect. Over the coming year, however, we will implement several changes which could affect how you use and benefit from your current system, including:

  • No further development
  • No further integrations
  • No further licences
  • No bug fixes or regulatory updates
  • Maintenance mode
  • And finally no support desk

The Vline system isn’t going away, so businesses that want to continue using it are free to do so. However, given the changes we plan to make to the old platform over the coming months, it’s important to note that experience and service will be greatly reduced.

It’s for this reason that we’re encouraging all existing Vline users to switch to Xline. Combining efficiency-boosting features with the familiarity of your old system, it’s a cost-effective, future-fit solution that provides total confidence and ease of use.

Migration, costs and general FAQs

Five years in the making, Xline provides an advanced business management solution for your business, and this is reflected in the price you’ll pay compared to your old system. We’ve introduced a new subscription pricing model to ensure costs are manageable and scalable. This ensures you only pay for the active users on the system, which can be scaled up or down with ease. It also means there is no large, initial capital outlay.

Here are the key things to note about the difference in cost between Vline and Xline:

  • Pricing is changing
  • Support costs aren’t increasing for Xline
  • Flexible subscription pricing, no CAPEX costs
  • Reduced migration fees compared to alternative options

For an accurate breakdown of Xline pricing, contact the Xline team today.

Yes, you can choose a migration date to suit your requirements. At present, there is a six-month lead time so it’s best to contact us sooner rather than later to slot in your migration. Our professional services team will work around your needs, scheduling the migration at a convenient time for your business.

We understand that transitioning to a new business management system can be a stressful undertaking, but we’ve designed the migration to be a seamless process. In scheduling proposed changes to the old Vline system, we plan to implement these during slower periods and downtimes – reducing the strain on your organisation.

Switching from Vline to Xline can be done with only a small amount of negotiated downtime. We aim to have your business up and running on the new system the same day (or the next day if the migration is taking place out of office hours).

For the migration, we recommend that new Xline users book 3-6 days of consultancy time – this service allows you and your team to become fully acquainted with the new system, clear out old data and ensure your processes are optimised in your Xline system.

Your Vline to Xline glossary

We’ve put together a simple glossary covering all the words and phrases which relate to the Vline and Xline platforms. So, if you’re struggling to keep up with what different terms mean, you can stay on track.

We hope these FAQs have answered any remaining questions you may have had about switching from Vline to Xline. If you’re ready to make the switch, our support team is on hand to make it happen.

Get in touch today to discuss your requirements and receive a free demo, and we’ll arrange the Xline migration at a time that suits you.