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Fiona McGuinness08-Jul-2021 10:50:081 min read

IPG Member Unique Plumbing Supplies Places Order for iQ

Intact are delighted to announce that they have been awarded a 36-user contract to install iQ at IPG Member Unique Plumbing Supplies.  

IPG buying group member Unique Plumbing Supplies opened their first branch in Eastleigh in 2004, where they placed an order with Intact for Intact Vline, and have been a client ever since.   

Unique Plumbing Supplies are an ethically run independent plumbers’ merchant that has inviting trade counters, enthusiastic staff with a wealth of experience and a flexibility that fits around their customers’ demands.  

In the last seventeen years they have opened branches in Hedge End (including their bathroom showroom), Romsey, Chandlers Ford and Segensworth, and needed the increased functionality of Intact iQ to improve their productivity.  

Nick Khaira, Director of Unique Plumbing Supplies, told us:  

“As iQ comes from the same author as Vline there is a high degree of familiarity, which provides us with great comfort but iQ offers a vast amount in addition to enable my existing team to become more productive and add to our, already, enviable high customer service levels. This is not just an upgrade – it is a major step in improving our business processes, efficiency and ultimately, our profitability.” 

A conversion from Vline to Intact iQ is not a version upgrade – it is a completely new system built from the “ground up” with the very latest technologies to automate many of the day-to-day tasks and provide real time alerts to staff, customers and suppliers.   

Nick added:  

“Working with Intact and Vline for the last 15 years has undoubtedly aided the growth and success of the business, and it was clear to us that to continue along this path we needed to improve our software, invest in “smarter” systems but stick with the team that knows us and what our business needs. We have a close relationship with Intact and look forward to that continuing for many years to come”


NOTE: Unique Plumbing Supplies originally bought their Intact system from BlueRock Systems, which was acquired by Intact in 2022.



Fiona McGuinness

I've been part of the Intact family for 16 rewarding years. After completing my Business Studies degree, I knew Marketing was a field I wanted to pursue. Prior to joining Intact, I primarily worked in the financial sector, focusing on marketing for credit unions. When I started at Intact, I handled all the marketing tasks by myself. Over time, as our team expanded, so did my role. Now, I specialise in crafting compelling content across various platforms, from blogs to video scripts. No two days are the same, and I thrive on the dynamic nature of my role. Whether it's diving into customer case studies or lead campaigns, I'm driven by the positive impact our solutions bring to businesses. In an age where AI plays a significant role, I remain a firm believer in the power of authentic content. When I'm not working, you'll find me enjoying quality time with my family, sewing, or watercolor paintings.