PC Building Supplies Case Study | Intact
Industry: Merchants

PC Building Supplies

Sector: Building Supplies | Location: Hythe, UK | Website: pcbuildingsupplies.co.uk

PC Building Supplies Ltd is a leading family-owned independent builders supply company servicing the Hampshire and national housing and trade community.

Listen to their people talk about Intact iQ and see how it’s enabling them to operate at their best. Simply press PLAY above.

[Can’t watch right now? Read full transcript below.]


Nick Dunning, Director – Customers come back and say ‘Brilliant I have got the invoice for stuff I have today. I can now do my invoice to my customer and get paid a lot quicker’.


Why Intact iQ?

We needed a new system to cope with our growing business. Intact iQ seemed to offer us the sort of stock integration and seamless transaction that we were needing to run our business. – Tim Dunning, Director

What benefits has Intact iQ delivered?

Its made life very easy for all of our staff, from the back office staff to the front office staff they can all access the system through terminals and PCs and they can send quotations, invoices. – Tim Dunning, Director

We can drill it down to whatever we want to do. Top 20 customers, total deliveries that month, total cash sales that month. Total whatever you want, it’s so adaptable. – Nick Dunning, Director

This means it saves them time and effort from printing and using snail mail as we call it now and they can get their product to the customer very, very quickly. – Tim Dunning, Director

How has Intact iQ driven efficiency in the business?

Intact iQ saved us a fortune on pre-printing stationery and postage, being able to email invoices and statements on a daily basis. – Nick Dunning, Director

It has made us look more professional to our customer. If there’s ever any problems, traceability is very good. – Tim Dunning, Director

Before it would take a good 30 minutes to scroll through the products whereas now you can pick specific words out and find that product within seconds. – Lee Shepard, Sales Coordinator


What value did the BlueRock team bring?

(Note: Intact acquired BlueRock Systems in June 2022)

Training was good. It was very easy. Bluerock’s training staff really explained the way the system worked in a step by step basis and again it gave our staff the confidence to go ahead on the live day. – Tim Dunning, Director

We had a couple of guys here who were computer dinosaurs at the time but now they’re very literate on the computer. – Nick Dunning, Director

Once the training was complete they got on board very quickly with the new system and all their scepticism seemed to disappear. It soon became very clear to all our staff that this was going to be the way to go. – Tim Dunning, Director

Bluerock actually wrote a little system so we could cost the fittings of kitchens and bathrooms in the local area. There’s a software help desk and there is a hardware help desk. – Nick Dunning, Director


Would you recommend Intact iQ?

I’d recommend Intact iQ to anybody. It makes the ease of running your business so much better. – Tim Dunning, Director

Since we’ve been running it, it has helped our business to grow and grow and grow. – Nick Dunning, Director

The Intact Difference

Post implementation, customers* record an average saving of 5.6 days per month

Our customers are our greatest advocates with approx. 70% of our business coming from referrals

97% of customers agree Intact iQ is supporting their original ambition to have a robust platform for growth

Case Studies

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