Bristol based PHG Member BBS was originally founded in 1933 as a general building & agricultural merchant. Over the years and after heavy investment, their business model has been moulded, and they have expanded to become one of the leading plumbing and heating suppliers in the South West of England.
The most recent addition to their business has been a separate commercial branch supplying large projects across a variety of industries, such as some major NHS contracts, Nightingale Hospitals, SS Great Britain, Halo Project, Facebook Head Office and many more.
Now boasting five branches, the expansion of the business had put pressure on their current aging software setup, and so the requirement for a modern and flexible system became apparent. This led them to engage with Intact to consider Intact iQ.
Intact iQ provides a dedicated trade counter merchant focused software system covering all aspects required for businesses in this sector.
The modern and flexible functionality offered in Intact iQ runs on a SQL database, and this presented the perfect solution for standardising and modernising for BBS, ultimately enabling them to easily plan for continued growth and expansion.
Intact iQ allows BBS to control their own workflow alerting to clients and staff alike, along with the ability to design their own screens and many other functions they simply could not handle in their current system. All together this means that BBS will now be able to provide increased levels of customer service and drive efficiency and productivity from within the business to ultimately help the bottom line.
Commenting on placing their order with Intact, Lee Hooper, Managing Director of BBS Plumbing and Heating Supplies commented:
“We had been aware of Intact through the industry for many years before we actually met them initially in 2019. From that first meeting we were thoroughly impressed with Intact iQ and could see how it would modernise our business.”
“That said, our decision to move forward was delayed on a several occasions due to our continued expansion. However, we are now pleased to finally be placing our order with Intact to move onto the Intact iQ system.”
“We have grown to the point where everything we do currently is very manually intensive and is really very inefficient. We have seen how Intact iQ will help us become more productive across all our departments. The availability of data and the proactive nature of this alerting us is going to revolutionise how we run the business. We expect to make big gains quite quickly in how we will be able to run moving forward.”
“We are all looking forward to working with the experienced team at Intact to get Intact iQ installed.”
NOTE: BBS Plumbing and Heating originally bought their Intact system from BlueRock Systems, which was acquired by Intact in 2022.