Ongoing Software Maintenance & Support
To ensure you get the best use of your Intact solution over its lifetime, you can rely on our local technical support team, consultants and our dedicated online customer support portals, the Intact iQ Hub or the Intact Xline Hub, to help you achieve your strategic goals.
Our promise to you is to ensure Intact remains the best platform for your business. Should an issue arise, you’ll find an answer on your online customer support portal or you can expect a transparent and timely response from our dedicated technical support team.
From immediate telephone support to remote diagnostics and Program Update Cover (PUC), our aim is to enable the smooth operation of your business, minimise downtime and maximise productivity.
When you can’t find the answers on your customer support portal, you can reach our Irish help desk at +353 (0)42 9331742 and our UK help desk at +44 (0)1442 878879. Log your issue via Freshdesk (see link on this page) before calling and have your ticket number to hand. This will expedite your response time.
To realise the full range of benefits, features and capabilities housed in your Intact system our training academy offers a growing range of courses. Build upon your system knowledge. Deliver on your overall business objectives. Take the time to explore new and existing functionality or find better ways of doing things.Training Academy