Change is constant
Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.
We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.
We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.
Customer retention rate
Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From immediate telephone support to remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
For technical support, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.
Your online portal
iQ Hub is the central location for all Intact iQ related information, troubleshooting guides and training resources. Updated constantly the iQ Hub provides our customers with the learning resources to help them extract even more value from their Intact iQ solution. It’s also a great resource to help onboard new staff as they will have ready access to all of our training manuals.
From our vast knowledge base to videos, documentation, training manuals, release notes, and more, it’s all here. In one place. And at your fingertips.
We’re in this together
Implementing a solution that extends end-to-end across your business cannot be achieved in isolation. By working together, in partnership with you, our team delivers a perfect fit solution that enables your business to operate at its best.
How we work
- We build strong, collaborative working relationships
- We listen and learn about your business – look at where it has come from, where it is going and how your business relationships are supported by technology
- We openly share our industry expertise, look for better ways to do things and challenge your thinking
- We apply our system knowledge, industry expertise married with our joint understanding of your project objectives to design a solution that best suits your business.
Ready when you are
We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:
Select a category below to find out more:
Trade/Retail Counter Modules
Integrate with Ease Modules
Enterprise Mobility App
driven by you.
Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.