SUPPORT CONTACT

Work With Us to Escalate
Your Business

Your success is our success. Our mission is to help you grow further & strengthen your business.

Change is constant

Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.

We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.

We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.

99%

Customer retention rate

Intact Access: Mobile ERP
Anytime, Anywhere

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Making Tax Digital For Business

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Your Intact Technical
Support Team

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Ongoing support

Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From online resources, to immediate telephone support, remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.

But before you reach for the phone, our online customer support portals are there to help you troubleshoot any queries you may have. Simply register by selecting the relevant hub under the ‘Additional Support Tools’ list.

If you can’t find the answer to your question, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.

 

Our support service

Your online portal

Your Intact iQ or Intact Xline online learning portal is your central location for all Intact related information, troubleshooting guides and training resources. Updated constantly your solution hub provides you with the learning resources to extract more value from your Intact solution. It’s also a great resource to onboard new staff with ready access to all of training manuals and the e-Learning Academy video courses..

From our vast knowledge base to training videos, documentation, training manuals, release notes, and more, it’s all there in your Hub. In one place. And at your fingertips.

To register for your online learning portal, select your solution below:

 

Intact iQ Hub

Intact Xline Hub

We’re in this together

Implementing a solution that extends end-to-end across your business cannot be achieved in isolation.  By working together, in partnership with you, our team delivers a perfect fit solution that enables your business to operate at its best.

 

How we work

  • We build strong, collaborative working relationships
  • We listen and learn about your business – look at where it has come from, where it is going and how your business relationships are supported by technology
  • We openly share our industry expertise, look for better ways to do things and challenge your thinking
  • We apply our system knowledge, industry expertise married with our joint understanding of your project objectives to design a solution that best suits your business.

Training academy

Our Training Academy offers a range of courses designed to explore new and existing functionality, find better ways of doing things and give new employees the skills they need to succeed in your organisation.

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Ready when you are

We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:

Select a category below to find out more:

Stock Modules

MWS

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MWS

Automate and simplify previously labour intensive warehouse tasks

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Data/BI Modules

Nexus

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Nexus

Automate countless tasks, process and business rules to retain tight control of your business

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Analyst

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Analyst

Enterprise-wide fully integrated business intelligence tool

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Excel Connector

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Excel Connector

Seamlessly integrate your Intact iQ system with MS Excel in real time

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Sales/Marketing Modules

RMA

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RMA

Designed for use by companies who have a formal process in place for the return of goods from their customers

Contact us for more details

Telesales

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Telesales

Manage your telesales operation through scheduled calls, preferred call times, up-selling and behaviour tracking

Contact us for more details

CRM

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CRM

Capitalise fully on sales lead and prospect opportunities and cultivate ongoing prosperous relationships with your customers

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Trade/Retail Counter Modules

Signature Capture

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Signature Capture

Electronically captures an individual’s signature for customer identification and transaction applications

Contact us for more details

Touch Screen

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Touch Screen

Customised touch screen epos/trade counter environment designed to facilitate rapid order entry

Contact us for more details

Trade Counter

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Trade Counter

Improve service levels with fast, accurate order processing & real-time visibility of your margin and stock information

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Credit Card Integration

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Credit Card Integration

Securely process credit card payments, directly linking them to your Intact system to reduce human error, fraud and save time

Contact us for more details

Loyalty Points

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Loyalty Points

Allocate loyalty points on sales on customer accounts

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Finance/Administration Modules

Fixed Asset Register

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Fixed Asset Register

Accurately & effectively manage the true value of your fixed assets for the lifetime of their use

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Email Authorisation

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Email Authorisation

Enables your team to carry out authorisations via email

Contact us for more details

Bank Feed Automation

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Bank Feed Automation

Facilitates the automatic import of data feeds from certain banks

Contact us for more details

Inter-Company Trading

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Inter-Company Trading

Allows for seamless automated transactions between different company databases

Contact us for more details

EDI

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EDI

Data import and data export utilities to facilitate electronic data exchange

Contact us for more details

Integrate with Ease Modules

RESTful API

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RESTful API

Our RESTful API is a comprehensive service platform and covers most integration situations out of the box.

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Outlook Integrator

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Outlook Integrator

Provide a more integrated experience between your Intact system and MS Outlook

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eiTrax Integrator

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eiTrax Integrator

Connect to one of the UK & Ireland’s leading document management providers

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Enterprise Mobility App

Intact Access

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Intact Access

Access and capture information from your Intact system 24/7 via your mobile device

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eCommerce Modules

Intact Cliqx

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Intact Cliqx

Integrate your web store with your Intact system using our Intact Cliqx e-commerce solution

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Web Shop Integration

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Web Shop Integration

A tried and tested b2b and b2c e-commerce solution which is tightly integrated with our Intact systems

Contact us for more details

Product roadmap,
driven by you.

Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.

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