SUPPORT CONTACT

Work With Us to Escalate
Your Business

Your success is our success. Our mission is to help you grow further & strengthen your business.

Change is constant

Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.

We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.

We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.

99%

Customer retention rate

Intact Access: Mobile ERP
Anytime, Anywhere

Find out more

Making Tax Digital For Business

Read our latest blog

Your Intact Technical
Support Team

Watch video

Ongoing support

Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From immediate telephone support to remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.

For technical support, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.

 

Our support service

Log your support query

Helpdesk Tickets

 

Additional support tools

Teamviewer
Secure Data Transfer

 

What’s new?

Vline user? Check out Xline

 

Ready when you are

We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:

Select a category below to find out more:

Stock Modules

MWS

MWS

Automate and simplify previously labour intensive warehouse tasks

View brochure

Data/BI Modules

Nexus

Nexus

Automate countless tasks, process and business rules to retain tight control of your business

View brochure

Analyst

Analyst

Enterprise-wide fully integrated business intelligence tool

View brochure

Excel Connector

Excel Connector

Seamlessly integrate your Intact iQ system with MS Excel in real time

View brochure

Sales/Marketing Modules

RMA

RMA

Designed for use by companies who have a formal process in place for the return of goods from their customers

Find out more

Telesales

Telesales

Manage your telesales operation through scheduled calls, preferred call times, up-selling and behaviour tracking

Find out more

CRM

CRM

Capitalise fully on sales lead and prospect opportunities and cultivate ongoing prosperous relationships with your customers

View brochure

Trade/Retail Counter Modules

Signature Capture

Signature Capture

Electronically captures an individual’s signature for customer identification and transaction applications

Find out more

Touch Screen

Touch Screen

Customised touch screen epos/trade counter environment designed to facilitate rapid order entry

Find out more

Trade Counter

Trade Counter

Improve service levels with fast, accurate order processing & real-time visibility of your margin and stock information

View brochure

Credit Card Integration

Credit Card Integration

Securely process credit card payments, directly linking them to your Intact system to reduce human error, fraud and save time

Find out more

Loyalty Points

Loyalty Points

Allocate loyalty points on sales on customer accounts

Find out more

Finance/Administration Modules

Fixed Asset Register

Fixed Asset Register

Accurately & effectively manage the true value of your fixed assets for the lifetime of their use

View brochure

Email Authorisation

Email Authorisation

Enables your team to carry out authorisations via email

Find out more

Bank Feed Automation

Bank Feed Automation

Facilitates the automatic import of data feeds from certain banks

Find out more

Inter-Company Trading

Inter-Company Trading

Allows for seamless automated transactions between different company databases

Find out more

EDI

EDI

Data import and data export utilities to facilitate electronic data exchange

Find out more

Integrate with Ease Modules

RESTful API

RESTful API

Our RESTful API is a comprehensive service platform and covers most integration situations out of the box.

Find out more

Outlook Integrator

Outlook Integrator

Provide a more integrated experience between your Intact system and MS Outlook

Find out more

eiTrax Integrator

eiTrax Integrator

Connect to one of the UK & Ireland’s leading document management providers

Find out more

Enterprise Mobility App

Intact Access

Intact Access

Access and capture information from your Intact system 24/7 via your mobile device

View brochure

eCommerce Modules

Intact Cliqx

Intact Cliqx

Integrate your web store with your Intact system using our Intact Cliqx e-commerce solution

View brochure

Web Shop Integration

Web Shop Integration

A tried and tested b2b and b2c e-commerce solution which is tightly integrated with our Intact systems

Find out more

Training academy

Our Training Academy offers a range of courses designed to explore new and existing functionality, find better ways of doing things and give new employees the skills they need to succeed in your organisation.

View courses

Product roadmap,
driven by you.

Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.

Login to Ideation Forum

Employee giving technical support to a client

Sign me up for Intact news and updates