Work With Us to Escalate Your Business
Change is constant
Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.
We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.
We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.
Customer retention rate
Intact Access: Mobile ERP
Anytime, Anywhere
Helpful Reading: Benefits of Flexible Automation Solutions
Read our blog
Your Intact Technical
Support Team
Ongoing support
Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From online resources, to immediate telephone support, remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
But before you reach for the phone, our online customer support portals are there to help you troubleshoot any queries you may have. Simply register by selecting the relevant hub under the ‘Additional Support Tools’ list.
If you can’t find the answer to your question, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.
Log your support query
Additional support tools
Intact iQ Hub Online Learning Portal
Intact Xline Hub Online Learning Portal
Teamviewer
Secure Data Transfer
Vline user?
Your online portal
Your Intact iQ or Intact Xline online learning portal is your central location for all Intact related information, troubleshooting guides and training resources. Updated constantly your solution hub provides you with the learning resources to extract more value from your Intact solution. It’s also a great resource to onboard new staff with ready access to all of training manuals and the e-Learning Academy video courses..
From our vast knowledge base to training videos, documentation, training manuals, release notes, and more, it’s all there in your Hub. In one place. And at your fingertips.
To register for your online learning portal, select your solution below:
We’re in this together
Implementing a solution that extends end-to-end across your business cannot be achieved in isolation. By working together, in partnership with you, our team delivers a perfect fit solution that enables your business to operate at its best.
How we work
- We build strong, collaborative working relationships
- We listen and learn about your business – look at where it has come from, where it is going and how your business relationships are supported by technology
- We openly share our industry expertise, look for better ways to do things and challenge your thinking
- We apply our system knowledge, industry expertise married with our joint understanding of your project objectives to design a solution that best suits your business.
Training academy
Ready when you are
We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:
Select a category below to find out more:
Stock Modules
Data/BI Modules
Nexus
Nexus
Automate countless tasks, process and business rules to retain tight control of your business
View brochure
Sales/Marketing Modules
RMA
RMA
Designed for use by companies who have a formal process in place for the return of goods from their customers
Contact us for more details
Telesales
Telesales
Manage your telesales operation through scheduled calls, preferred call times, up-selling and behaviour tracking
Contact us for more details
CRM
CRM
Capitalise fully on sales lead and prospect opportunities and cultivate ongoing prosperous relationships with your customers
Learn moreTrade/Retail Counter Modules
Signature Capture
Signature Capture
Electronically captures an individual’s signature for customer identification and transaction applications
Contact us for more details
Touch Screen
Touch Screen
Customised touch screen epos/trade counter environment designed to facilitate rapid order entry
Contact us for more details
Trade Counter
Trade Counter
Improve service levels with fast, accurate order processing & real-time visibility of your margin and stock information
View brochure
Credit Card Integration
Credit Card Integration
Securely process credit card payments, directly linking them to your Intact system to reduce human error, fraud and save time
Contact us for more details
Finance/Administration Modules
Fixed Asset Register
Fixed Asset Register
Accurately & effectively manage the true value of your fixed assets for the lifetime of their use
View brochure
Email Authorisation
Email Authorisation
Enables your team to carry out authorisations via email
Contact us for more details
Bank Feed Automation
Bank Feed Automation
Facilitates the automatic import of data feeds from certain banks
Contact us for more details
Inter-Company Trading
Inter-Company Trading
Allows for seamless automated transactions between different company databases
Contact us for more details
EDI
EDI
Data import and data export utilities to facilitate electronic data exchange
Contact us for more detailsIntegrate with Ease Modules
RESTful API
RESTful API
Our RESTful API is a comprehensive service platform and covers most integration situations out of the box.
Contact us for more details
Outlook Integrator
Outlook Integrator
Provide a more integrated experience between your Intact system and MS Outlook
Contact us for more details
eiTrax Integrator
eiTrax Integrator
Connect to one of the UK & Ireland’s leading document management providers
Contact us for more detailsEnterprise Mobility App
Intact Access
Intact Access
Access and capture information from your Intact system 24/7 via your mobile device
View brochureeCommerce Modules
Intact Cliqx
Intact Cliqx
Integrate your web store with your Intact system using our Intact Cliqx e-commerce solution
View brochure
Web Shop Integration
Web Shop Integration
A tried and tested b2b and b2c e-commerce solution which is tightly integrated with our Intact systems
Contact us for more details
Product roadmap,
driven by you.
Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.
