Change is constant
Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.
We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.
We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.
Customer retention rate
Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From online resources, to immediate telephone support, remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
But before you reach for the phone, our online customer support portals are there to help you troubleshoot any queries you may have. Simply register by selecting the relevant hub under the ‘Additional Support Tools’ list.
If you can’t find the answer to your question, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.
Your online portal
Your Intact iQ or Intact Xline online learning portal is your central location for all Intact related information, troubleshooting guides and training resources. Updated constantly your solution hub provides you with the learning resources to extract more value from your Intact solution. It’s also a great resource to onboard new staff with ready access to all of training manuals and the e-Learning Academy video courses..
From our vast knowledge base to training videos, documentation, training manuals, release notes, and more, it’s all there in your Hub. In one place. And at your fingertips.
To register for your online learning portal, select your solution below:
We’re in this together
Implementing a solution that extends end-to-end across your business cannot be achieved in isolation. By working together, in partnership with you, our team delivers a perfect fit solution that enables your business to operate at its best.
How we work
- We build strong, collaborative working relationships
- We listen and learn about your business – look at where it has come from, where it is going and how your business relationships are supported by technology
- We openly share our industry expertise, look for better ways to do things and challenge your thinking
- We apply our system knowledge, industry expertise married with our joint understanding of your project objectives to design a solution that best suits your business.
Ready when you are
We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:
Select a category below to find out more:
Trade/Retail Counter Modules
Integrate with Ease Modules
Enterprise Mobility App
driven by you.
Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.