Working in Partnership
Change is constant
Nothing stands still. When your needs change, business grows or environment alters, your software needs to quickly adapt. We provide a full range of services to supplement and support your Intact software solution so you can always operate at your best.
We openly share our industry/expert knowledge, look for better ways to do things and challenge your thinking. All you need to do is ask.
We’re here to ensure your people, customers and technology connect to your strategic and commercial goals. Always.
Customer retention rate
Intact Access: Mobile ERP
Anytime, Anywhere
Making Tax Digital For Business
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Your Intact Technical
Support Team
Ongoing support
Our committed technical support specialists are on hand to ensure your system is consistently delivering superior results. From immediate telephone support to remote diagnostics and Program Update Cover (PUC ), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
For technical support, simply log a ticket on Freshdesk (right). If you wish to speak to a technical support agent, you can contact our Irish help desk at +353 (0)42 9331742 or our UK help desk at +44 (0)1442 878879. Have your Freshdesk ticket number to hand before calling to expedite your response time.
Log your support query via Freshdesk
Additional support tools
Ready when you are
We understand that a growing business changes and evolves. When you’re ready to explore different ways to utilize or expand your solution Intact iQ offers a range of additional optional modules:
Select a category below to find out more:
Stock Modules
Data/BI Modules
Nexus
Nexus
Automate countless tasks, process and business rules to retain tight control of your business
View brochure
Sales/Marketing Modules
RMA
RMA
Designed for use by companies who have a formal process in place for the return of goods from their customers
Find out more
Telesales
Telesales
Manage your telesales operation through scheduled calls, preferred call times, up-selling and behaviour tracking
Find out more
CRM
CRM
Capitalise fully on sales lead and prospect opportunities and cultivate ongoing prosperous relationships with your customers
View brochureTrade/Retail Counter Modules
Signature Capture
Signature Capture
Electronically captures an individual’s signature for customer identification and transaction applications
Find out more
Touch Screen
Touch Screen
Customised touch screen epos/trade counter environment designed to facilitate rapid order entry
Find out more
Trade Counter
Trade Counter
Improve service levels with fast, accurate order processing & real-time visibility of your margin and stock information
View brochure
Credit Card Integration
Credit Card Integration
Securely process credit card payments, directly linking them to your Intact system to reduce human error, fraud and save time
Find out moreFinance/Administration Modules
Fixed Asset Register
Fixed Asset Register
Accurately & effectively manage the true value of your fixed assets for the lifetime of their use
View brochure
Inter-Company Trading
Inter-Company Trading
Allows for seamless automated transactions between different company databases
Find out moreIntegrate with Ease Modules
RESTful API
RESTful API
Our RESTful API is a comprehensive service platform and covers most integration situations out of the box.
Find out more
Outlook Integrator
Outlook Integrator
Provide a more integrated experience between your Intact system and MS Outlook
Find out more
eiTrax Integrator
eiTrax Integrator
Connect to one of the UK & Ireland’s leading document management providers
Find out moreEnterprise Mobility App
Intact Access
Intact Access
Access and capture information from your Intact system 24/7 via your mobile device
View brochureeCommerce Modules
Intact Cliqx
Intact Cliqx
Integrate your web store with your Intact system using our Intact Cliqx e-commerce solution
View brochure
Web Shop Integration
Web Shop Integration
A tried and tested b2b and b2c e-commerce solution which is tightly integrated with our Intact systems
Find out moreTraining academy
Product roadmap,
driven by you.
Shape the future of Intact iQ. Join our Ideation forum and help influence our product roadmap. Suggest changes or ideas for Intact iQ and vote on others you like. Ideas with the most votes get prioritised. This ensures we focus on the innovations that make a real difference to your business.
