Customer support
New Release: GenetiQ
We've just launched GenetiQ, our new cloud-based ERP system.
This addition doesn't affect our existing products - we remain fully committed to developing and supporting Intact iQ and Intact Xline, both with exciting features planned for 2025, available on their respective product pages.
If you're interested in exploring our cloud-based solution, you can learn more about GenetiQ here.
Committed to your
long-term success
Our dedicated Customer Success Office are on hand to ensure your system is consistently delivering superior results.
From account management to online resources, remote diagnostics and Program Update Cover (PUC), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
For valuable tips, troubleshooting guides, access to our training academy, and more, dive into your dedicated online learning portal.
If you can’t find the answer to a question, simply log a ticket to our helpdesk platform. For urgent enquires, you can call us, but having a helpdesk ticket number before you call will expedite your response time.
Level up your expertise
If you're an Intact iQ or Intact Xline customer, your online learning portal is your central location for all Intact related information. From its vast knowledge base to training videos, documentation, manuals, release notes, and more, it’s all there in your Hub. In one place. And at your fingertips.
Updated constantly, your solution hub provides you with the learning resources to extract more value from your Intact solution. It’s also a great resource to onboard new staff with ready access to all of our training manuals and the e-learning academy video courses.
GenetiQ customers have access to extensive embedded help content within the system with step-by-step guidance on every screen.
Not registered to your Intact iQ or Intact Xline hub?
Choose the relevant portal to get started:
