F.S Cables Case Study | Intact
Industry: Wholesale & Distribution

FS Cables

Sector: Specialist Cable Distributor | Location: St Albans, UK | Website: www.fscglobal.com/

FS Cables supply over 3,500 special cable products from their 55,000sq ft warehouse based a few miles north of London, employing 65 full time staff. Whether it’s a stock cable or a custom-made variant FS Cables can offer the cables their customers need, tailor made to their applications. FS Cables offer a next working day delivery from the time of order. With constant pressure to maintain quality and customer service standards and this has become a key USP of the FS Cables business model.

Before using Intact

FS Cables had been using a UNIX based system for 18 years but as the company continued to expand it became obvious that the system could no longer support their current and future business model. Due to fear of change FS Cables implemented a software system provided by their incumbent supplier at the time, however they removed it after 6 months and reverted to their old UNIX system. With the benefit of this experience FS Cables reviewed 14 or 16 vendors in total; however none of them, with the exception of Intact iQ, could offer the tailor-ability that they required, let alone the functionality that they would have deemed to be standard in a modern ERP system.

Pain Points
  • A major challenge in the electrical cable industry is legislation change, therefore FS Cables ‘system needs to be flexible. FS Cables needed to invest in a system that they knew could adapt to their changing requirements today, tomorrow and ten years from now.


“It almost became a one horse race for me. It was the only software package I had faith in that would get us where we needed to be”

Gavin Clements, Director

After using Intact

Numerous manual processes have been automated. With the Intact iQ integration with TNT freight dispatch addresses are now automatically rendered via file transfer; previously it was one person’s job to type all the addresses into the courier system. Intrastat and sales reports used to be produced manually; now they are fully automated. We have done away with a huge amount of traditional reporting. You’ve got live running reporting; people just go and look at things and forget we used to run reports for this info.

Key Benefits
  • Real time access to KPI Data
  • Automated workflows & alerts
  • Batch tracking capabilities

“Intact are committed, professional and employ great people`, a refreshing experience within the software industry”

Gavin Clements, Director


The Intact iQ system facilitated the customisation FS Cables requires to ensure they don’t have to change their business processes to accommodate a piece of software. Customisation is codeless which also ensures FS Cables can constantly access the quarterly product upgrades, thus futureproofing their investment while lowering the total cost of ownership.

The Intact Difference

Post implementation, customers* record an average saving of 5.6 days per month

Our customers are our greatest advocates with approx. 70% of our business coming from referrals

97% of customers agree Intact iQ is supporting their original ambition to have a robust platform for growth

Case Studies

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