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Eurocell partnered with Intact iQ to upgrade their trading system
Fiona McGuinness04-May-2024 15:26:192 min read

Eurocell partners with Intact to Boost Efficiency and Customer Service

Eurocell, a prominent building plastics merchant with over 200 branches across the UK, recently partnered with Intact iQ to upgrade their trading system.  

Specialising in products like fascia, guttering, UPVC windows and composite doors, Eurocell continues to expand its branch network and enhance its product offerings serving Trade customers in the fenestration and building plastics sectors. To support these growth ambitions, Eurocell required a new trading system to support their trade counter operations and simplify customer transactions across its branch network. 

The decision to upgrade stemmed from the limitations of its previous system, which was outdated and cumbersome, leading to inefficiencies in day-to-day operations. Eurocell's meticulous approach to selecting its new trading system involved thorough research and a formal tender process conducted with Lumenia Consulting, based in Ireland.  

After careful evaluation, Intact iQ stood out as the top choice with its modern interface, flexible integration capabilities, and extensive suite of modules tailored to the trade counter environment. The Intact team's extensive knowledge and expertise in this sector were also instrumental in securing the partnership. 

Key factors influencing Eurocell's decision included Intact iQ's unique Agility module, which offered unparalleled flexibility not found elsewhere. Alongside the autonomy to manage and scale their operations independently, Intact iQ's true REST API would enable them to seamlessly integrate their core system, as required.  

Eurocell's IT Director, Mike McKay, notes, “We were looking for a flexible and reliable trading system that would complement our growth plans and enhance the efficiency of our trade counter operations. Intact iQ fulfils these requirements with its modern interface, essential trading features, and the flexibility to adapt as our business grows. It also empowers us to seamlessly integrate other systems, as needed”. 

Embracing the entire suite of Intact iQ modules demonstrates Eurocell’s trust in the platform's capability to streamline their trade counter operations and efficiently manage their stock. This will result in smoother transactions, timely product delivery and an enhanced customer experience. 

Moreover, Intact iQ is expected to deliver long-term benefit for Eurocell by enabling them to independently create and manage their own integrations. With 800 users set to benefit from Intact iQ out of Eurocell's 2,250 employees, the impact on efficiency and effectiveness across their branch network is anticipated to be significant. 

As Eurocell continues to prioritise efficiency and customer satisfaction, the adoption of Intact iQ represents a strategic investment that will push their business forward in a dynamic and ever-changing market. 

Simon Barber, Head of Merchant Sales at Intact adds "It has been a pleasure to be involved in Eurocell's search for a new trading system and to welcome them to the Intact family. Now with their implementation underway, I'll be closely watching their progress and looking forward to seeing their growth plans come to life." 

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Fiona McGuinness

I've been part of the Intact family for 16 rewarding years. After completing my Business Studies degree, I knew Marketing was a field I wanted to pursue. Prior to joining Intact, I primarily worked in the financial sector, focusing on marketing for credit unions. When I started at Intact, I handled all the marketing tasks by myself. Over time, as our team expanded, so did my role. Now, I specialise in crafting compelling content across various platforms, from blogs to video scripts. No two days are the same, and I thrive on the dynamic nature of my role. Whether it's diving into customer case studies or lead campaigns, I'm driven by the positive impact our solutions bring to businesses. In an age where AI plays a significant role, I remain a firm believer in the power of authentic content. When I'm not working, you'll find me enjoying quality time with my family, sewing, or watercolor paintings.

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