Industry: Wholesale & Distribution

East Coast Fittings

Sector: Fixtures & Fittings | Location: Leicester, UK | Website:

ECF have been in business for almost 40 years. They specialise in manufacturing bespoke kitchen, bedroom and bathroom products from their site in Rearsby, Leicestershire, in the UK. The site consists of three manufacturing plants, three warehouses and two office buildings, including a Design & Marketing Suite. The company’s USP is being a family owned business that guarantees a unique reliable product, attention to detail and great customer service.

Before using Intact

At the outset ECF stressed that the new system would need to have the flexibility and scalability to grow with their business. They didn’t want to invest in another stop-gap purchase that might only last two or three years before they out-grew the software again. Any new software needed to be future-proofed for the long-term and Intact iQ could easily satisfy those needs.

The customisable nature of Intact iQ also means that as the business changes and adapts ECF can make required changes to the software with ease. For example, adding new products for their made to measure range of doors and pushing them live for their users to enter on the system is now easily managed in-house. They have also significantly enhanced business operations by introducing real-time workflows, tailored alerts, user driven control desks, dashboards and scheduled reporting.

Pain Points
  • ECF previously used OGL software which they found restrictive.
  • The software was only ever updated if the entire user base needed updates. The nature of the bespoke product they manufacture requires flexible validation and sizing requirements which the system didn’t have.


“The customisable nature of Intact iQ means we can make a lot of quick changes with ease. This makes the business more proactive as we are not waiting on a software vendor to make the changes we require to adapt to changing business conditions”

Simon McCarthy, IT Manager

After using Intact

ECF are now seeing major benefits since switching to Intact iQ. It has become such an integral part of their business that they are currently looking at other areas of the business where they can now more fully apply the software. As Intact iQ is such a powerful, feature rich system with multiple add on module options the scope to drive increased value from their Intact iQ system is limitless.

“The Intact iQ system is definitely adding value in the sense that it is a vastly better reporting tool plus it’s much more customisable and user-friendly. In terms of the access it provides, the integrated nature of the software now allows users across the different buildings of our manufacturing site to work off the same real-time data and our guys out on the road stay connected through the Intact Access mobile app. The speed at which we can now process an order has added huge value, but in six months’ time, it will be adding even more value because we have identified further areas in relation to warehousing & logistics where we can leverage additional functionality to add value to our business.’- Simon McCarthy, IT Manager

Key Benefits
  • Customisation & Flexibility
  • Control desk & Dashboards
  • Real Time workflows

“Intact iQ is an incredibly flexible platform that has futureproofed us as a business.”

Matthew Hall, National Sales Development Manager


The codeless customisation of Intact iQ allowed ECF to easily add the bespoke elements they required. Using the agility configurator they were able to tailor the software to their needs to ensure it incorporated the bespoke costing, pricing and dimensional aspects of their product range.

The Intact Difference

Post implementation, customers* record an average saving of 5.6 days per month

Our customers are our greatest advocates with approx. 70% of our business coming from referrals

97% of customers agree Intact iQ is supporting their original ambition to have a robust platform for growth

Case Studies

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