Implementing a new ERP system isn’t an overnight process, it’s a journey. And like any journey, there’s a beginning, a middle, and an end. Here, we’ll be exploring what we consider one of the most important phases of any ERP deployment: post go-live optimisation, including what it means and how it can benefit your operation in the long term.
At the start of any ERP implementation, a lot of preparation goes into getting your business ready for the all-important go-live date. But what happens after that?
For Intact iQ users, post go-live means entering the Optimisation Phase – a period in which our experts aim to get you fully up to speed with your new software. It ultimately lays the foundation for the success of your ERP infrastructure, helping to refine processes and extract maximum value from your investment.
In this guide, we’re taking a closer look at ERP post go-live optimisation strategies, so you know what to expect from the process.
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A post go-live optimisation strategy is a formalised process wherein ERP users learn how to extract maximum value from their new software. Working closely with their software vendor, this phase of the ERP implementation process is designed to ensure users get the most from their newly adopted system, whilst ensuring any teething problems are ironed out swiftly.
For those new to ERP onboarding, such a process may seem essential. After all, you want to see immediate benefit from your investment, and feel that the new technology can transform your operations for the better – right?
Unfortunately, post go-live ERP optimisation is often purposefully overlooked by ERP vendors, whose Go-Live focus mean they can’t afford every customer the courtesy of helping them extract value from their new systems.
Of course, most vendors offer post-implementation help and support of some description. But this can’t match the comprehensiveness of a robust and strategic optimisation strategy, which is specifically designed to ensure that a business’ needs are met and surpassed by the new technology.
The period directly after implementing a new ERP system is arguably the most important phase in the journey. It’s when you should start to realise the value-add benefit of the ‘nice-to-haves’ your software vendor sold you, and that your new software meets your requirements as described.
A formal post go-live optimisation strategy helps ensure this. It’s designed not only to get you operational and running smoothly, but it is also enhanced and configured in such a way that the benefits of your new software are immediately apparent.
When adopting new ERP technology, the adage “walk before you run” bears remembering. Sure, you’re keen to put your new system to work, but taking the time to get to know its full capabilities first will stand you in good stead to see optimal ROI down the road.
Here, we take a look at some of the key benefits you can expect from the ERP post go-live optimisation phase.
At Intact, we’re changing our service delivery model to introduce a new phase within our deployment methodology: Optimisation. Going beyond industry norms, this 6–12-month programme sits between Go-Live deployment and customer care; a period where we work to empower you to extract maximum value from your new system.
Recognising that short ‘hypercare’ go-live services lack the consistency and support our customers need, our new Optimisation offering ensures that you have a solid foundation on which to take your ERP infrastructure forward. A mandatory part of the Intact iQ lifecycle, Optimisation guarantees smooth go-live and onboarding, and helps you get the very most from your new technology.
As part of the Intact Optimisation Phase, you can expect:
At the end of the Optimisation Phase, we’ll make sure you’re comfortable and ready to move to the next step – Partnership. With up to 12 months of Optimisation assistance included as an Intact iQ customer, there is ample time to become thoroughly acquainted with your system, ensuring you can extract maximum value across your operations.
Ready to get started? If you’re looking for an ERP vendor that goes the extra mile to ensure satisfaction and ROI for end-users, you’re in the right place. Click here to learn more about our ERP services or contact our expert team today for a free consul