20th January 2021

ERP Account Manager

The Account Manager will be responsible for developing relationships with our growing customer base.

Location: Dundalk, Co.Louth - Ireland

Scope of the Role

The rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of meeting with customers and exploring their business systems requirements, this might be the job for you. You will be the point of contact for a range of customers who are using our ERP and Business Management Software packages.  They use our software for Accounting, Stock Management, CRM, E-Commerce, Business Intelligence and Supply Chain Management and you will become their trusted adviser throughout their many years using the products.  Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.



The Account Manager will be responsible for developing relationships with our growing customer base.  You will be their point of contact and their advocate within the Customer Success Office.  Your duties will include:

  • conducting regular business reviews & customer meetings
  • providing detailed proposals for new requirements
  • introducing new products and services
  • assisting with complex helpdesk issues
  • working with other CSO personnel to deliver an optimum service to your account
  • holding annual service level reviews with assigned Customers
  • meeting performance targets including revenue, credit control, interactions etc
  • ensuring internal record keeping and reporting systems are kept up to date
  • working with team members to develop and undertake marketing campaigns
  • maintaining positive relationships with existing Customers with a view to providing future case studies /reference visits


The right person for this role will have a deep interest in developing and maintaining positive relationships with senior personnel and business owners while identifying potential opportunities.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

  • A systematic approach to work with a “can do” attitude
  • Must demonstrate initiative, with the ability to work independently or as part of a team
  • Excellent communication skills and a friendly empathetic manner
  • Ability to work under pressure and manage customer experience
  • Strong written and verbal communication skills

Preferred Qualifications and Experience

A person applying for this role must have:

  • Diploma or an Accounting Qualification or Sales / Marketing qualification
  • A minimum of 2 years commercial Sales experience
  • Proven track record of achieving targets in a competitive environment
  • Strong & broad practical knowledge of Accounting Software
  • Full Clean Drivers Licence

Apply now

If you are interested in the position, please use the form below to submit your application:
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