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  • case study

    KCR

    KCR Builders Providers is a family owned and run business going back 4 generations. They specialise in providing quality, Irish-sourced products for DIY and the trades. The company pride themselves on their superior level of hands-on customer service.
    erp software case study

    Key Points

    KCR Builders Providers were looking to expand and grow their business which was not possible under their old system.  They needed multi-branch capabilities, excellent support and superb functionality and value.

    Intact iQ has brought every aspect of KCR Builders Providers business together into a single system.  The new software has enabled them to improve their stock management and increase control over credit limits, margins and cost prices.  Their trade counter has been massively simplified and is much more usable and customer friendly.

    Problem

    KCR Builders Providers were looking to expand and grow the business but their ability to do this was inhibited by their old system.  Their old system did not have adequate multi-branch capabilities, there were issues with technical support and any software updates inevitably caused further problems.

    The Solution

    Intact iQ has given KCR Builders Providers much greater control of their stock management and their business as whole.  Intact iQ has given them much greater insight into their true pricing and margins and much improved visibility of information.  Their staff have fully embraced the new software and are enjoying the simplified menus, the overall look and feel of the system and find it to be user friendly and very flexible.  Their credit card system is much better integrated and it is now much easier to find product descriptions and data sheets can be easily sent to customers.

    “I love that I can now see my true margins, true prices and have more product information stored per product and customer’

    Dave Gavin, Managing Director, KCR Builders Providers