Industry: Merchants

KCR Builders Providers

Sector: Building Supplies | Location: Dublin - Ireland | Website:

KCR Builders Providers is a family owned & run business going back 4 generations. They specialise in providing quality, Irish-sourced products for DIY & the trades. The company pride themselves on their superior level of hands-on customer service.

Before using Intact

Running at total capacity in their current premises, Dave Gavin, Managing Director of KCR Builders Providers had two choices; stay as they were or look to grow their business. Dave felt they were ready to grow but knew their current Agility system had significant shortfalls inhibiting their expansion. Agility did not offer adequate multi-branch capabilities, support was an on-going issue and when upgrading to new releases of the software, problems arose every time.

After talking with all major software vendors in Ireland, it came down to Kerridge and Intact. Intact iQ was chosen for its credit card integration, multi-branch capabilities and ‘big company functionality’ at an acceptable price point. Supporting an Irish company with 50 employees based in Ireland, who were already working with some big names in the industry, were important deciding factors in his decision also.

Pain Points
  • KCR Builders Providers required multi-branch functionality to grow their business which Agility didn’t adequately cater for. It also didn’t offer the level of credit card integration they required. Other shortcomings included on-going support issues & problems when upgrading to new releases.


“Intact iQ is streets ahead of what we had and more progressive than anything else on the market. We now have the same functionality available to us that bigger companies have been using for years. It’s up to us to utilise it”

Dave Gavin, Managing Director

After using Intact

The Sales Order Process at Strahan Timber has been revolutionised. They have moved from handwritten dockets to a fully integrated POS system linked to their stock management system which means they have reliable and accurate information of what is available and can process an order in less than a minute whereas before it was taking anything up to 2 hours. Their search facility is greatly improved and their accountants have all the reports and information they need.

Key Benefits
  • Visibility of information
  • Flexibility to customize individual end user screens
  • Ease of use


“I love that I can now see my true margins, true prices & have more product information stored per product and customer”

Dave Gavin, Managing Director


Intact iQ has given KCR Builders Providers much greater control of their business & crucially better stock management. They’ve gained more insight into their true pricing & margins and overall love its ease of use & potential for the future.

The Intact Difference

Post implementation, customers* record an average saving of 5.6 days per month

Our customers are our greatest advocates with approx. 70% of our business coming from referrals

97% of customers agree Intact iQ is supporting their original ambition to have a robust platform for growth

Case Studies

Thinking of upgrading your business management software?

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This essential step-by-step guide will help you make your software implementation journey as seamless and effective as possible.

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