Industry: Retail

Bakers and Larners

Sector: Department Store & Builders Merchants | Location: Holt, Norfolk, UK | Website:

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Founded in 1770 the C T Baker Group is a multifaceted business operating a very successful retail department store, builders’ merchants and supermarkets. There are approx. 250 employees located over numerous different departments across the Group and each has its own distinct nuances making the C T Baker Group a very unique company in that respect.

Before using Intact

The C T Baker Group’s previous system was in place for just over 10 years. Whilst it was simple and robust they simply couldn’t move forward with it. The Group had been looking for a system for almost 2.5 years.

‘We found it difficult to find a software provider that could support two different business types. We wanted to buy a system that could do as good a job for one half of the business as the other. We found that Intact iQ could accommodate both sides of the business; without having to compromise on any of the functionality required for either. We also felt that as Intact Software was a fully UK based company we could develop strong relationships with a team we could talk directly to.’

Pain Points
  • The C T Baker Group wished to control system access levels and user traceability while at the same time offer greater ease of use for all staff.
  • The Group also found it difficult to find a software solution that could support 2 different business types.


‘You are 100% owned by people we know, it’s a growing business and product development is ongoing. We know we won’t be superseded for at least ten years. It’s such an intense experience putting a computer system in so you need to know you can foster a strong relationship with your vendor—we knew that would be the case with Intact Software ‘

Duncan Baker, Finance Director

After using Intact

Intact iQ is creating greater efficiencies, frees up time and gives us more opportunities to do more with the business. We have full real time visibility of our business data and KPIs; accessible from one screen. What’s more, there is a lot more Intact iQ can do for us in the future.

One of the modules we’ve added to our system was the Intact NeXus feature; this really helps us lower the total cost of ownership of the system as we can create custom rules aligned to our business processes. This is just another example of how we can tailor the software to make it work for us.

Key Benefits
  • Fully integrated system for 2 business types
  • Futureproofed modern system
  • Easy to use interface
  • Flexibility

It’s the most flexible system we’ve seen. We have so many different processing methods for trade counter transactions and we were able to put them in as we wanted. It’s also just little things like multi-edit; it just makes changing items so much quicker. Even the small features we didn’t think of at the time make such a positive difference to our operation.’

Simon Kemp, IT Manager


Intact iQ offered both the necessary ease of use for all users plus very swift and easy access to information -especially at the point of sale – this improved customer service, margins and stock management. Intact iQ could also accommodate both sides of this very unique business


The Intact Difference

Post implementation, customers* record an average saving of 5.6 days per month

Our customers are our greatest advocates with approx. 70% of our business coming from referrals

97% of customers agree Intact iQ is supporting their original ambition to have a robust platform for growth

Case Studies

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