With over 100 years of trading history across Europe, the Austrian owned business is renowned for the quality of their products. Handling the manufacturing themselves across a several sites across Europe, they entered the UK as distribution business over 50 years ago.
The UK distribution arm has a reputation for supplying good quality products and service with their stock profile ranging from valves and controls as well as cooling and domestic water systems to thermostatic showers and taps. Their quality assurance over cheaper competitors is backed by long warranties across all products.
Having outgrown their old legacy system, the team at Herz Valves UK knew they needed a product which was versatile enough to handle their multi-channel sales approach. With Intact iQ they found that system, with its ability to be moulded around the different processes and controls they need for now and into the future. Coupling this flexibility with the ease of use that iQ provides and the team at Herz were in no doubt that this was the best system available moving forward.
Initial installation of the system is planned into their current office and warehouse location in Guildford, Surrey. However, with an impending relocation to even bigger premises, they have opted to host the solution through Intact’s dedicated hosting centre, therefore taking the pressure of any infrastructure considerations when this move takes place.
Commenting on the order, Darren Hall (UK Operations Director of Herz Valves UK) commented, “From the first time we met the guys from Intact, we knew they were the team we wanted to work with. Their approach and experience was refreshing and the iQ system looked very impressive and catered for all we needed and more. For far too long we have muddled through on our old system and have had too many manual processes in place.”
“The fact that our business has so many different sales channels, which all have their own requirements, meant we needed a flexible system; and iQ offers us exactly what we need.”
“Another benefit we are looking forward to is moving onto Intact’s dedicated hosted server centre. This will mean we can finally get away from having to maintain our current server and backups each night.”
“We all look forward to the partnership with Intact and the iQ system and with our planned warehouse move, the future for Herz Valves looks very positive indeed.”
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NOTE: Herz Valves UK originally bought their Intact system from Blue Rock Systems, which was acquired by Intact in 2022.