Customer Services

We provide accounting and business management solutions to help you better manage your business.  It is essential therefore that we ensure you have access to constant support and advice to help you achieve your strategic goals.

Our approach is to make several levels of support available to you so we can deal with your queries quickly.  From telephone support from our Dundalk offices to remote support and Program Update Cover (PUC), our aim is to help you get the most from your software solution so you can achieve your business objectives and grow your business.

If you have any current support issues, please do not hesitate to contact our Irish help desk at +353 (0) 42 9331742 or our UK help desk at +44 (0)1442 878879.

If you would like to know more about our customer services, feel free to contact us on 353 (0) 42 9331742 and one of our Sales Consultants will give you more details.



Christmas Hours

The Intact Software offices will be closed from 12pm on Monday the 24th of December and will re-open on Wednesday the 2nd of January.

We will be retaining a skeleton support staff to provide emergency support services as per the schedule below.

24th, 27th, 28th & 31st of December: Emergency Support from 8am- 12pm.

Please note this service is only available on the dates specified in the mornings; from 8am – 12pm only.

Emergency support (system down or business critical) only is provided on the above dates – general support queries can be logged on the Intact Software Helpdesk Portal and our agents will address these on our return in January.


We’d like to take this opportunity to wish you, your family and all your employees a very Merry Christmas and a prosperous 2019.

To mark our appreciation for your continued business and support, we have made a contribution, on behalf of Intact Software customers, to the Birches Alzheimer’s Centre, North East Cancer Research & Temple Street Children’s Hospital during 2018.