Provincial Floorcoverings Ltd were experiencing problems with their ageing Sage 100 system. They were losing time and money searching for stock across 3 branches and waiting too long for reports meaning that the information was already out of date by the time they got it.
Intact iQ has allowed PFL full stock visibility across all branches which has significantly improved the company’s stock control and has ensured that they have much more efficient batch control on new or repeat orders.
PFL had major challenges with stock management across their 3 branches which was largely due to their ageing Sage 100 system. In this business, knowing what is in stock, where it is and in what batch quantities is crucial. Reporting was a further challenge. Generating reports took hours, days or even weeks meant that the information received by management was out of date which had a negative impact on their ability to make the right business decisions. PFL were also looking for solutions for their remote sales team and the potential to develop their e-commerce.
Intact iQ has given the team at PFL the ability to manage their stock much more efficiently by giving them full visibility to batches and stock levels in all 3 branches. They can now push out information to all employees from a centralised point using Intact iQ which allows them to react much more quickly to business opportunities which is great news for their customers. The integrated CRM system will allow PFL to create centralised promotional campaigns and there is potential for lots of future developments such as remote access for sales teams, and an eCommerce solution.
“To efficiently run 3 branches I rely heavily on up-to-date, accurate and timely information; something we weren’t getting from our old system. Knowing that we were missing out on the capabilities to better manage our stock, increase sales and enhance our customer service, it was time to look for an alternative solution’
Sean Haugh, MD Provincial Floorcoverings Ltd