Print Solutions had conducted an audit of their current system and found it to be overly expensive and lacking in the functionality and information delivery that they really required. The team were spending a lot of time and effort making up for the shortfalls manually which meant that updating and improving processes was virtually impossible.
Now that they are using Intact iQ, Print Solutions have the level and quality of information they require readily available. The whole company has embraced the new system and are able to suggest changes and work with their iQ consultant to bring these to life. These changes are now being used to drive further growth.
The key problem for Print Solutions was that their current system was hugely expensive and not fully meeting their needs. They had lost thousands on an e-commerce site that never went live and a CRM system that was never utilised. The management team were having to download information into excel and introduce their own cumbersome processes to extract the data they required: in short the system just wasn’t working for them anymore.
Print Solutions now have the information they need at the time they need it and are making significant financial savings on their software. They are working closely with an Intact iQ consultant who facilitates their desire to make their processes ever more efficient and ensures all the staff are comfortable processing data and moving around the system. They have embraced a culture of ‘if things aren’t right, suggest ways of improving them’
“We have exceeded where we were with our old system in a matter of weeks and everyone is very comfortable with it now’
David O’Keefe, Print Solutions